Knowledge of club wyndham south pacific guidelines
The role involves leading the effective recovery and resolution of customer complaints while ensuring compliance with company guidelines and regulatory requirements
Job Summary
The role involves leading the effective recovery and resolution of customer complaints while ensuring compliance with company guidelines and regulatory requirements.
Associates are expected to utilize tools like Salesforce, IRIS, and CSS to expedite resolutions and document formal responses accurately.
The position requires a genuine enthusiasm for helping owners utilize their ownership through exceptional and personalized service.
Matching Summary
The role involves leading the effective recovery and resolution of customer complaints while ensuring compliance with company guidelines and regulatory requirements.
Skills & Requirements
Must-have
Strong written and verbal communication skills
Thorough research and problem-solving abilities
Knowledge of Club Wyndham South Pacific guidelines
Experience with Salesforce and internal operating systems
Ability to navigate Internal Dispute Resolution Process
Nice-to-have
Demonstrated empathy and positive demeanor
Innovation in process improvement
Team building and facilitation skills
Intermediate Microsoft Excel, Word, Outlook knowledge
Passion for vacation ownership products
Key Requirements
Thorough understanding of Club Wyndham South Pacific guidelines