Subject Matter Expert - Customer & Consumer

bp

Pune, India
**
5-6 years total experience
1 year current authority experience
Bpme application knowledge
** bp is seeking a Subject Matter Expert in Customer & Consumer for their hybrid role in Pune, India. The position involves providing advanced support for the BPMe Application and related platforms, delivering training to team members, and identifying process improvements to enhance customer support operations. **

Job Summary

  • The role involves managing advanced issues involving BPMe Application, POP, or Loyalty Platform with minimal direction.
  • The incumbent is responsible for delivering training, creating documentation, and administering assessments to uphold knowledge levels among agents.
  • This position serves as the primary liaison between customers, Level 2 Support, Fuels Marketing, and Engineering teams to resolve complex issues.

Matching Summary

Match Score: 75

** bp is seeking a Subject Matter Expert in Customer & Consumer for their hybrid role in Pune, India. The position involves providing advanced support for the BPMe Application and related platforms, delivering training to team members, and identifying process improvements to enhance customer support operations. **

Skills & Requirements

Must-have

  • 5-6 years total experience
  • 1 year current Authority experience
  • BPMe Application knowledge
  • Loyalty Platform expertise
  • POP system navigation
  • Training material development

Nice-to-have

  • Future leadership desire
  • MSCE or Network+ certification
  • Facilitation experience
  • Diverse team collaboration
  • Continuous improvement mindset

Key Requirements

  • Graduation or equivalent education
  • Minimum 1 year Authority experience
  • Total 5-6 years experience
  • Strong PC and Microsoft Office skills

Work Rights

Not specified

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