Call Centre Staff - The Rec Room Roundhouse

The Rec Room Roundhouse

Base: $18.85cad; bonus/equity: not specified; bene...
Handling guest inquiries
Supporting reservations system
Assisting with groups and events coordination
The Call Centre Staff will work with the Rec Room management team, and venue operations, handling guest inquiries, supporting the reservations system, and assisting with Groups and Events coordination

Job Summary

  • The Call Centre Staff will work with the Rec Room management team, and venue operations, handling guest inquiries, supporting the reservations system, and assisting with Groups and Events coordination.
  • Responsibilities include acting as a liaison between teams and guests, managing event bookings, routing inquiries, supporting the Open Table reservation system, and collaborating with corporate teams.
  • Employees enjoy tuition assistance, an employee assistance program, flexible hours, discounted food and beverages on shift, and opportunities to grow.

Matching Summary

The Call Centre Staff will work with the Rec Room management team, and venue operations, handling guest inquiries, supporting the reservations system, and assisting with Groups and Events coordination.

Salary

Base: $18.85CAD; Bonus/Equity: Not specified; Benefits: Tuition Assistance; Employee Assistance Program; Flexible Hours; Discounted Food and Beverages on Shift

Skills & Requirements

Must-have

  • handling guest inquiries
  • supporting reservations system
  • assisting with Groups and Events coordination
  • managing day to day booking
  • receiving and routing customer questions
  • reviewing and replying to emails

Nice-to-have

  • commitment to a team approach
  • general sense of urgency and initiative
  • ability to foster strong client relationships
  • opportunities to grow

Key Requirements

  • High school diploma or GED
  • Provincially applicable sell, sale, and handling of alcohol certificate
  • Experience in Customer Service
  • High attention to detail
  • Excellent time management skills
  • Ability to work under pressure
  • Meet tight deadlines
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter