Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Customer success management
Account management
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
The company offers trust to take risks, tools to grow, skills to develop, and support from a company invested in employees for the long haul.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants
Skills & Requirements
Must-have
enterprise SaaS solutions
customer success management
account management
product support and troubleshooting
client onboarding and training
Nice-to-have
HR/recruiting software expertise
executive relationship building
cross-functional collaboration
sun-drenched optimism and drive
Key Requirements
7+ years customer success or account management experience
5+ years customer success or account management experience
7+ years supporting enterprise SaaS solutions
5+ years supporting enterprise SaaS solutions
Technical understanding of complex software ecosystems
Experience educating clients on products
Comfortable working with global, cross-functional teams