Customer Care Agent

KONE

Sharjah, United Arab Emirates
Not specified
Callout handling
Inbound customer queries
Outbound customer calls
KONE is seeking a Customer Care Agent in Sharjah, UAE, to manage inbound and outbound customer calls, ensuring high standards of service and safety. The ideal candidate should have a Bachelor's degree, at least two years of customer service experience, and fluency in English and Arabic

Job Summary

  • KONE is dedicated to a better world of work and exhibits this through excellent people practices.
  • The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.
  • At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.

Matching Summary

Match Score: 85

KONE is seeking a Customer Care Agent in Sharjah, UAE, to manage inbound and outbound customer calls, ensuring high standards of service and safety. The ideal candidate should have a Bachelor's degree, at least two years of customer service experience, and fluency in English and Arabic.

Skills & Requirements

Must-have

  • callout handling
  • inbound customer queries
  • outbound customer calls
  • safety procedures
  • customer satisfaction survey

Nice-to-have

  • collaborative working culture
  • employee engagement
  • sustainability
  • ethical business practices
  • diversity and inclusion

Key Requirements

  • Bachelor’s Degree holder or equivalent
  • Minimum two years of customer service experience
  • Fluency in English and Arabic is a must

Work Rights

Not specified

Tailored Resume

Cover Letter