Servicedeskhandläggare Till Täby Kommun

Täby kommun

Täby, Sweden
On-site
It user support
Incident management
Documentation and training
You will be the face of the IT department for all municipal IT users, handling questions and orders related to the municipality's IT delivery

Job Summary

  • You will be the face of the IT department for all municipal IT users, handling questions and orders related to the municipality's IT delivery.
  • The role involves working with the EasitGo case management system, phone support, and potentially staffing a visitor desk.
  • You will be responsible for creating and updating support materials, such as guides and user information, and conducting training sessions as needed.

Matching Summary

You will be the face of the IT department for all municipal IT users, handling questions and orders related to the municipality's IT delivery.

Skills & Requirements

Must-have

  • IT user support
  • incident management
  • documentation and training
  • customer service skills
  • Swedish and English communication

Nice-to-have

  • proactive problem solving
  • independent and team player
  • attention to detail

Key Requirements

  • 3-year upper secondary education
  • Experience creating user guides
  • Experience with IT support/customer service
  • Experience with administration
  • Experience with basic hardware/software troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter