Engagement Specialist - Davita Ikc - Maryland

DaVita

Baltimore, Maryland, United States
Base: $17.00 - $23.00 ph; bonus/equity: not specif...
Hybrid
High school diploma or ged required
2+ years customer service experience
Quiet private home office space
This role serves as the first point of contact for patients, focusing on onboarding, scheduling, and maintaining connections through high-volume outreach

Job Summary

  • This role serves as the first point of contact for patients, focusing on onboarding, scheduling, and maintaining connections through high-volume outreach.
  • The position offers a flexible hybrid schedule with no nights, weekends, or on-call duties, allowing for direct impact on patient care for complex chronic conditions.
  • Employees are eligible for comprehensive benefits including medical, dental, vision, 401(k) match, and paid time off starting from the first day of the month following one month of employment.

Matching Summary

This role serves as the first point of contact for patients, focusing on onboarding, scheduling, and maintaining connections through high-volume outreach.

Salary

Base: $17.00 - $23.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) match, PTO, EAP, Headspace access

Skills & Requirements

Must-have

  • High school diploma or GED required
  • 2+ years customer service experience
  • Quiet private home office space
  • High-speed internet connection
  • Strong verbal communication skills

Nice-to-have

  • Previous IKC healthcare experience
  • Associate or Bachelor degree preferred
  • Prior dialysis clinic experience
  • Motivational engagement techniques
  • Ability to work autonomously

Key Requirements

  • High School Diploma or GED
  • 2+ years professional experience in customer service
  • Intermediate proficiency in Microsoft Office suite
  • Reliable high-speed internet access
  • Experience in healthcare or telephonic outreach preferred

Work Rights

Not specified

Tailored Resume

Cover Letter