Analyst Lead, Product Technical Support

Worldpay (FIS)

Remote
In-depth product support
Resolve customer concerns
Troubleshoot equipment or software
As part of the Application Support Team you will work with FIS clients to provide in-depth product support

Job Summary

  • As part of the Application Support Team you will work with FIS clients to provide in-depth product support.
  • Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
  • At FIS, we hire the best. In return, you receive exceptional benefits including opportunities to innovate in fintech and tools for personal and professional growth.

Matching Summary

As part of the Application Support Team you will work with FIS clients to provide in-depth product support.

Skills & Requirements

Must-have

  • In-depth product support
  • Resolve customer concerns
  • Troubleshoot equipment or software
  • Document customer information
  • Handle customer inquiries

Nice-to-have

  • Work independently
  • Excellent communicator
  • Strong problem-solver
  • Knowledge of FIS products

Key Requirements

  • Prior banking experience preferred
  • Strong analytical skills
  • Strong organizational skills
  • Strong time management skills

Work Rights

Not specified

Tailored Resume

Cover Letter