Sr Business Process Analyst - Support Knowledge And Ai

Embeda

Pune, Maharashtra, India
Fully remote
Knowledge management systems
Process mapping and documentation
Data analysis with sql and tableau
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm, and we look for curious minds and courageous collaborators who bring sun-drenched optimism and drive.
  • With Flex Work, we combine in-person time and remote work, enabling teams to deepen connections, maintain a strong community, and do their best work with the freedom to create flexible schedules.

Matching Summary

We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.

Skills & Requirements

Must-have

  • Knowledge management systems
  • Process mapping and documentation
  • Data analysis with SQL and Tableau
  • Support technologies and troubleshooting
  • AI chatbot and virtual assistant experience
  • Lean Six Sigma methodologies

Nice-to-have

  • Strong written and verbal communication
  • Adaptability and continuous learning
  • Cross-functional team collaboration
  • Experience with KCS methodologies
  • Use of process mapping tools like Visio

Key Requirements

  • Bachelor's degree or equivalent experience
  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management and KCS
  • Experience with AI chatbot systems
  • Process improvement certifications (Lean, Six Sigma)
  • 2+ years SQL and data visualization experience

Work Rights

Not specified

Tailored Resume

Cover Letter