Client Services Representative Ii - Bilingual Spanish Required
Bank of America
Onsite
Bilingual english and spanish proficiency
1+ years customer service experience
Intermediate computer technology skills
This role is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment
Job Summary
This role is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
The position requires identifying client needs, recommending solutions when fraud is detected, and ensuring accurate data recording during interactions.
Candidates must demonstrate passion, integrity, and the ability to handle complex client problems while adhering to strict bank procedures and regulations.
Matching Summary
This role is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
Skills & Requirements
Must-have
Bilingual English and Spanish proficiency
1+ years customer service experience
Intermediate computer technology skills
Fraud identification and resolution
Multi-tasking between systems
Nice-to-have
Banking or financial industry background
Experience handling difficult clients
Adaptability to new technology platforms
Commitment to excellent attendance
Ability to build client rapport
Key Requirements
Minimum of 1+ years customer/client service experience
Proficient in both English and Spanish languages
High School Diploma / GED or equivalent education
Intermediate level proficiency with computers and current technology