Sr Business Process Analyst - Support Knowledge And Ai

IKSB

Pune, Maharashtra, India
Fully remote
Knowledge management tools and processes
Process mapping and improvement methodologies
Data analysis using sql and visualization tools
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm, and we provide the trust, tools, skills, and support for employees to grow and develop in a high-growth environment.
  • The role involves coordinating knowledge article creation, analyzing knowledge usage and customer interactions, collaborating with technical teams for system integration, and implementing process improvements using methodologies such as Lean and Six Sigma.

Matching Summary

We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.

Skills & Requirements

Must-have

  • Knowledge management tools and processes
  • Process mapping and improvement methodologies
  • Data analysis using SQL and visualization tools
  • Integration of knowledge management systems
  • Support technologies and digital support platforms
  • AI chatbot and automated system experience

Nice-to-have

  • Strong documentation and communication skills
  • Adaptability and continuous learning mindset
  • Experience with Lean and Six Sigma frameworks
  • Collaboration with cross-functional teams
  • Understanding of AI and machine learning concepts

Key Requirements

  • Bachelor's degree or equivalent experience
  • 8+ years as Business Process Analyst or similar
  • 5+ years in knowledge management and KCS methodologies
  • Experience with AI chatbot/automated systems
  • 2+ years experience with SQL and data visualization
  • KCS and Lean Six Sigma certification desirable

Work Rights

Not specified

Tailored Resume

Cover Letter