Customer Service Coordinator I

Dover

Cebu City, Philippines
On-site
Respond and resolve customer queries
Process quotes and orders
Coordinate with other departments
Dover is seeking a Customer Service Coordinator I in Cebu City, Philippines, to serve as a primary contact for customer inquiries, order processing, and issue resolution. The role emphasizes excellent customer service, problem-solving, and collaboration with various internal departments

Job Summary

  • The Coordinator, Customer Experience is the front-line point of contact of our customers who needs to get a quote, order some parts and follow up on an order.
  • He/She provides the best support by researching the issue and providing the best solution possible for our customers.
  • He/She will coordinate with other departments to ensure that customer’s issues or problems are being taken care of.

Matching Summary

Match Score: 85

Dover is seeking a Customer Service Coordinator I in Cebu City, Philippines, to serve as a primary contact for customer inquiries, order processing, and issue resolution. The role emphasizes excellent customer service, problem-solving, and collaboration with various internal departments.

Skills & Requirements

Must-have

  • Respond and resolve customer queries
  • Process quotes and orders
  • Coordinate with other departments
  • Timely, efficient and humane responses

Nice-to-have

  • Improve performance and processes
  • Share inputs in problem solving
  • Negotiation skills

Key Requirements

  • Bachelor's Degree required
  • 3 Years experience in BPO or Shared Services
  • 3 Years experience handling customers

Work Rights

Not specified

Tailored Resume

Cover Letter