Gbs Customer Service Tel Rep

UPS

Medellin, Colombia
Fully remote (teletrabajo 100%)
Customer service experience
Handling customer inquiries
International shipping processes
UPS is seeking a Customer Service Telephone Representative in Medellin, Colombia, focused on handling customer inquiries regarding collections, quotes, shipments, deliveries, export/import processes, billing clarifications, and general information. The role requires availability for rotating shifts from 1:00 AM to 2:00 PM, and it offers a permanent contract with a 100% remote work option

Job Summary

  • Represent clients' requests regarding collections, quotes, shipments, deliveries, export and import processes, billing clarifications, loss or damage investigations, and general information.
  • Must have availability to work Monday to Friday in rotating shifts from 1:00 AM to 2:00 PM (100% remote work).
  • Explore your next opportunity at a Fortune Global 500 organization.

Matching Summary

Match Score: 85

UPS is seeking a Customer Service Telephone Representative in Medellin, Colombia, focused on handling customer inquiries regarding collections, quotes, shipments, deliveries, export/import processes, billing clarifications, and general information. The role requires availability for rotating shifts from 1:00 AM to 2:00 PM, and it offers a permanent contract with a 100% remote work option.

Skills & Requirements

Must-have

  • customer service experience
  • handling customer inquiries
  • international shipping processes
  • billing clarification
  • loss or damage investigations

Nice-to-have

  • rewarding culture
  • innovative possibilities
  • talented teams
  • continuous improvement

Key Requirements

  • Previous customer service experience
  • Monday to Friday work schedule
  • Rotating shifts 1:00 AM - 2:00 PM
  • 100% remote work from Medellin
  • Permanent contract
  • 44 hours per week

Work Rights

Not specified

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