Client Relations Specialist-mortgage Servicing

First American Financial

South Carolina, United States
Base: $58,400.00 - $77,900.00 annually; bonus/equi...
Mortgage servicing experience
Client communication management
Loan-level inquiry facilitation
ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support

Job Summary

  • ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support.
  • The Client Relations Specialist serves as a key liaison between the organization and its mortgage servicing clients, managing loan-level and document-related requests while ensuring high service responsiveness.
  • First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and an employee stock purchase plan.

Matching Summary

ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support.

Salary

Base: $58,400.00 - $77,900.00 annually; Bonus/Equity: Not specified; Benefits: medical, dental, vision, 401k, PTO, employee stock purchase plan

Skills & Requirements

Must-have

  • mortgage servicing experience
  • client communication management
  • loan-level inquiry facilitation
  • document request coordination
  • cross-functional collaboration
  • servicing platform familiarity

Nice-to-have

  • strong problem-solving abilities
  • high attention to detail
  • process improvement contribution
  • people-first culture
  • diversity and inclusion focus

Key Requirements

  • 5+ years mortgage servicing experience
  • experience with mortgage servicing processes
  • prior client relations or account management experience
  • familiarity with MSP or similar systems

Work Rights

Not specified

Tailored Resume

Cover Letter