Customer Experience Manager, Investment Accounts

Robinhood

Denver, CO, USA
Base: $96,900 - $114,000 usd; bonus/equity: eligib...
On-site
Customer support for financial topics
Team coaching and development
Subject matter expert in equities
As a Customer Experience Manager, Investment Accounts you will lead a high-performing, customer-facing team and play a vital role in coaching, developing, and inspiring team members

Job Summary

  • As a Customer Experience Manager, Investment Accounts you will lead a high-performing, customer-facing team and play a vital role in coaching, developing, and inspiring team members.
  • The Customer Experience team’s mission is to provide exceptional client support across complex financial topics like stock trading, corporate actions, and market mechanics.
  • This role is based in our Denver, CO or Westlake, TX office and requires in-office attendance.

Matching Summary

As a Customer Experience Manager, Investment Accounts you will lead a high-performing, customer-facing team and play a vital role in coaching, developing, and inspiring team members.

Salary

Base: $96,900 - $114,000 USD; Bonus/Equity: eligible for bonus opportunities; Benefits: best-in-class benefits

Skills & Requirements

Must-have

  • Customer support for financial topics
  • Team coaching and development
  • Subject matter expert in equities

Nice-to-have

  • Frontier technologies
  • Bold thinkers and problem-solvers
  • High-performing and fast-moving team

Key Requirements

  • Active FINRA Series 7, 63, and 24 (or 9/10) licenses
  • Prior leadership experience
  • Deep subject matter knowledge in financial services

Work Rights

Not specified

Tailored Resume

Cover Letter