Manager - Customer Quality, Nmipl

Nissan (Alliance)

Gurgaon, India
**
Customer quality - sales
Qvoc survey - sales
Cptv, art & overall customer satisfaction
** Nissan is seeking a Manager for Customer Quality in Gurgaon, India, to enhance customer satisfaction through strategic management of customer feedback and complaints. The role involves leading initiatives to meet customer quality KPIs and collaborating with various internal teams. **

Job Summary

  • Support the CQ department to achieve target KPI (QVOC Survey – Sales, CPTV, ART & Overall customer satisfaction).
  • Improve customer satisfaction & enhance customer delight through control points like QVOC (Sales) Customer complaint management by strategic planning, implementations of strategic actions & timely review of effectiveness of the actions.
  • Manage & periodic review of CEC process and PDCA with CEC Team, and launch Customer feedback survey for CEC.

Matching Summary

Match Score: 75

** Nissan is seeking a Manager for Customer Quality in Gurgaon, India, to enhance customer satisfaction through strategic management of customer feedback and complaints. The role involves leading initiatives to meet customer quality KPIs and collaborating with various internal teams. **

Skills & Requirements

Must-have

  • Customer Quality - SALES
  • QVOC Survey - Sales
  • CPTV, ART & Overall customer satisfaction
  • Customer complaint management
  • Connected Car Services (CCS) & ADAS knowledge

Nice-to-have

  • Strategic planning and implementation
  • Proactive actions for customer satisfaction
  • Positive and stress tolerance
  • Strong leadership and passion

Key Requirements

  • B.Tech in Automobile/Mechanical
  • Knowledge of Customer Satisfaction measurement
  • Field experience
  • Customer handling skills
  • Analytical skill
  • Strategic planning
  • Program Execution
  • Customer Experience centre management

Work Rights

Not specified

Tailored Resume

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