Customer Service Representative - Family Care Solutions
Herewithinc
Houston, United States
On-site
Consultative sales techniques
Empathy and professionalism
Salesforce and g-suite
At Herewith, we believe in making care simple, personal, and trustworthy by providing clear, efficient solutions and tailoring recommendations to each family's unique needs
Job Summary
At Herewith, we believe in making care simple, personal, and trustworthy by providing clear, efficient solutions and tailoring recommendations to each family's unique needs.
As a Customer Service Representative, you will engage families exploring care options, understand their needs, address concerns, and confidently guide them toward closing a care solution.
Success in the position requires empathy, persistence, and the ability to balance sensitivity with consultative sales techniques to help families take the final step to secure care.
Matching Summary
At Herewith, we believe in making care simple, personal, and trustworthy by providing clear, efficient solutions and tailoring recommendations to each family's unique needs.
Skills & Requirements
Must-have
consultative sales techniques
empathy and professionalism
Salesforce and G-Suite
phone, SMS, and email communication
meet closing and conversion goals
Nice-to-have
compassionate and persuasive
tailor recommendations
build confidence and trust
balance sensitivity with sales
Key Requirements
Experience in sales, customer service, or care coordination
Proven ability to close over the phone
Bilingual (English/Spanish) strongly preferred
Comfort with Salesforce, G-suites, Five-9 Dialer, and Zoom a plus