Manager, Customer Engagement

Adobe

Base: $175,300 - $336,750 annually (varies by loca...
Not specified (assumed to be hybrid or onsite given the nature of customer engagement and travel requirements).
7+ years professional services management experience
Saas or enterprise software background
Proven track record in customer engagement leadership
Adobe is seeking a Senior Manager of Customer Engagement to oversee Professional Services delivery for a portfolio of clients, ensuring high levels of customer satisfaction and operational excellence. The role requires strong leadership, client relationship management, and expertise in project delivery within a SaaS or enterprise software context

Job Summary

  • The Senior Manager, Customer Engagement is responsible for overseeing all Professional Services delivery across a portfolio of Adobe accounts while leading a high-performing team of Project Managers.
  • This role requires the ability to work across people, process, and technology with an industry or customer practitioner lens to drive measurable customer value and accelerate business transformation.
  • Adobe fosters a workplace where innovation, inclusion, and impact thrive, empowering every employee with the opportunity to lead, grow, and contribute to the company's mission.

Matching Summary

Match Score: 85

Adobe is seeking a Senior Manager of Customer Engagement to oversee Professional Services delivery for a portfolio of clients, ensuring high levels of customer satisfaction and operational excellence. The role requires strong leadership, client relationship management, and expertise in project delivery within a SaaS or enterprise software context.

Salary

Base: $175,300 - $336,750 annually (varies by location); In California/New York: $232,500 - $336,750; Short-term incentives in form of Annual Incentive Plan (AIP) and potential equity awards

Skills & Requirements

Must-have

  • 7+ years professional services management experience
  • SaaS or enterprise software background
  • Proven track record in customer engagement leadership
  • Strong stakeholder management and negotiation skills
  • Ability to travel up to 50% for client engagements

Nice-to-have

  • MBA preferred
  • Digital marketing experience
  • Experience with AI and creative tools
  • Practitioner level project delivery expertise
  • Passion for innovation and inclusion culture

Key Requirements

  • Bachelor's degree required; MBA preferred
  • 7+ years of hands-on management experience in professional services
  • Experience in SaaS or enterprise software environments
  • Direct customer engagement capability (at least 25%)
  • Willingness to travel up to 50%

Work Rights

Not specified

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