This role serves as the primary onsite liaison between the customer, project stakeholders, and technical teams to ensure seamless delivery of a learning technology project
Job Summary
This role serves as the primary onsite liaison between the customer, project stakeholders, and technical teams to ensure seamless delivery of a learning technology project.
The successful candidate will oversee daily operational support, manage incident resolution processes, and drive continuous improvement initiatives to enhance user experience.
Candidates must possess strong organizational skills and ITIL certification to maintain compliance with governance standards and service requirements in a fast-paced environment.
Matching Summary
Match Score: 85
This role serves as the primary onsite liaison between the customer, project stakeholders, and technical teams to ensure seamless delivery of a learning technology project.
Skills & Requirements
Must-have
ITIL Foundation Certification
5 years operations management experience
Learning Management System support
Vendor and stakeholder management
SLA and KPI monitoring
Nice-to-have
Microsoft Azure certification
Project management certifications
ServiceNow or Jira Service Management
Public sector or education experience
Strong analytical problem-solving skills
Key Requirements
Bachelor's degree in IT, Education Technology, or related field
Minimum 5 years relevant experience in operations or service delivery
Mandatory ITIL Foundation Certification
Experience with enterprise digital platforms or LMS