Gagnon's Pet Resort is seeking a Customer Service Representative to join their Montclair, NJ location. The ideal candidate should possess strong customer service skills, love pets, and be comfortable in a fast-paced, hands-on environment
Job Summary
We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP.
Responsibilities include welcoming pet parents, answering phones, touring clients, managing check-ins/outs, handling payments, and responding to complaints.
Perks include Telehealth, 401k, and Pet Insurance, with pay starting at $16.00/hour DOE + tips.
Matching Summary
Match Score: 85
Gagnon's Pet Resort is seeking a Customer Service Representative to join their Montclair, NJ location. The ideal candidate should possess strong customer service skills, love pets, and be comfortable in a fast-paced, hands-on environment.
Salary
Base: $16.00/hour; Tips: + tips; Benefits: Telehealth, 401k, Pet Insurance
Skills & Requirements
Must-have
answering phones with a smile
multi-tasking like a pro
handling cash and cards
responding to complaints with patience
keeping the lobby clean
supporting other team members
Nice-to-have
fluent in human and hound
concierge and chaos coordinator
pet-obsessed professionals
Key Requirements
1+ year of customer service experience
High school diploma or equivalent
Availability on evenings, weekends, and holidays required