Ai Engineer / Senior Platform Support Officer

State Street UK

Quincy, Massachusetts, USA
$70,000 - $118,750 annual; not specified; not spec...
On-site
Azure openai service
Aws bedrock
Databricks
State Street UK is seeking an L3 Support Engineer/Senior Platform Support Specialist for their Generative AI Team in Quincy, Massachusetts. The role focuses on ensuring the performance, reliability, and operational excellence of AI platforms across Azure and AWS ecosystems

Job Summary

  • Ensure the reliability, performance, and operational excellence of enterprise-grade Generative AI platforms spanning Azure and AWS ecosystems.
  • Serve as the highest tier of technical support and escalation, diagnosing complex issues and driving root cause analysis for Gen AI services.
  • Partner with development, infrastructure, and business stakeholders to optimize platform performance and ensure seamless availability of critical Gen AI services.

Matching Summary

Match Score: 85

State Street UK is seeking an L3 Support Engineer/Senior Platform Support Specialist for their Generative AI Team in Quincy, Massachusetts. The role focuses on ensuring the performance, reliability, and operational excellence of AI platforms across Azure and AWS ecosystems.

Salary

$70,000 - $118,750 Annual; Not specified; Not specified

Skills & Requirements

Must-have

  • Azure OpenAI Service
  • AWS Bedrock
  • Databricks
  • Python and scripting
  • Cloud networking and security
  • API troubleshooting
  • LLM concepts and Gen AI architectures
  • ITIL processes

Nice-to-have

  • Infrastructure as Code (IaC)
  • Containerization and orchestration
  • CI/CD pipelines and MLOps practices
  • Cross-functional collaboration skills
  • Proactive problem-solving

Key Requirements

  • 3+ years of experience in production support, platform engineering, cloud operations, or SRE
  • 2+ years focused on AI/ML or Gen AI platforms
  • Demonstrated experience supporting enterprise-scale cloud environments in financial services
  • Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field

Work Rights

Not specified

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