Otisline is seeking a Seasonal Customer Service Representative for their call center in Bloomfield, CT, with hybrid remote work options available after training. The role requires excellent customer service skills, the ability to manage inbound calls, and adherence to performance metrics, with some weekend and holiday availability. The position offers a salary of $42,000 per year and participation in an incentive compensation program
Job Summary
OTISLINE® is a unique, quality-driven, customer-focused environment where employees work directly for Otis and are experts in the elevator industry.
Essential responsibilities include acting as an inbound call center agent, documenting and processing service requests, and ensuring the timely dispatching of service mechanics.
Otis is the world’s leading elevator and escalator company, moving 2.4 billion people every day and maintaining approximately 2.4 million customer units worldwide.
Matching Summary
Match Score: 85
Otisline is seeking a Seasonal Customer Service Representative for their call center in Bloomfield, CT, with hybrid remote work options available after training. The role requires excellent customer service skills, the ability to manage inbound calls, and adherence to performance metrics, with some weekend and holiday availability. The position offers a salary of $42,000 per year and participation in an incentive compensation program.
Salary
$42,000 a year
Skills & Requirements
Must-have
Steady inbound call center agent
Document and process service requests
Timely dispatching of service mechanics
Excellent telephone customer service skills
Handle difficult customers
Familiarity with computers and basic applications
Adhere to assigned work schedules
Nice-to-have
Quality-driven, customer-focused environment
Commitment and teamwork
Continuous improvement activities
Work well in a team environment
Willingness to handle evening shifts
Key Requirements
High school diploma
Quiet dedicated workspace and high speed internet
Ability to attain and maintain department performance metrics
Ability to adhere to Otis’ absolutes of safety, ethics and quality