Direct routing, operator connect, pstn integration
Call flow design and management
Our employee promise represents Intact’s commitment to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us
Job Summary
Our employee promise represents Intact’s commitment to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
We are currently looking for an IT Technical Advisor specializing primarily in Microsoft Teams telephony management to work within the PSI team, responsible for designing, configuring, and managing call flows and telephony operations for 75 clients.
We offer flexible work arrangements, a hybrid work model, the possibility to purchase extra days off, multiple benefits for wellbeing, a share plan, annual bonus target, and pension offerings including a defined benefit pension plan.
Matching Summary
Our employee promise represents Intact’s commitment to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Salary
Base: 101,800 - 124,400; Bonus/Equity: Annual bonus target up to double target, ESPP with 50% match; Benefits: Multiple benefits offered, Share plan, Pension plan
Skills & Requirements
Must-have
Microsoft Teams telephony management
Direct Routing, Operator Connect, PSTN integration
Call flow design and management
Teams Call Quality Dashboard analysis
Level 2/3 telephony incident handling
Microsoft 365 products
Nice-to-have
Positive attitude and team spirit
Rigor and strong ability to manage priorities
Comfortable working in a fast-evolving technology environment
Willingness to work evenings and weekends
Key Requirements
College diploma (DEC) in IT/Networking or equivalent experience