German-speaking Quality Coach

unistrasi.it

Hybrid
German language proficiency
2+ years it service desk experience
Understanding of service desk processes
The Quality Coach will ensure high-quality performance within the IT Service Desk

Job Summary

  • The Quality Coach will ensure high-quality performance within the IT Service Desk.
  • This role involves monitoring agent interactions and driving continuous improvement initiatives.
  • Unisys offers a supportive hybrid working environment with various benefits.

Matching Summary

The Quality Coach will ensure high-quality performance within the IT Service Desk.

Skills & Requirements

Must-have

  • German language proficiency
  • 2+ years IT Service Desk experience
  • Understanding of Service Desk processes

Nice-to-have

  • Coaching and mentoring abilities
  • Growth mindset for process improvement
  • Strong communication skills in English

Key Requirements

  • Bachelor’s degree preferred
  • Experience with ServiceNow and Genesys
  • Knowledge of quality assurance with AI

Work Rights

Not specified

Tailored Resume

Cover Letter