Customer Success Manager - Portfolio Accounts (verticals)

Asana

Chicago, United States
Base: $116,800 - $132,800; bonus/equity: not speci...
On-site
Strategic advisory and success planning
Data-driven health monitoring
Portfolio management at scale
Support a diverse book of business within Nonprofit, Education, Government, and Healthcare sectors

Job Summary

  • Support a diverse book of business within Nonprofit, Education, Government, and Healthcare sectors.
  • Act as a consultant across the customer lifecycle and serve as a vital "voice of the customer" for our Product and internal teams.
  • The estimated base salary range is between $116,800 - $132,800.

Matching Summary

Support a diverse book of business within Nonprofit, Education, Government, and Healthcare sectors.

Salary

Base: $116,800 - $132,800; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Strategic advisory and success planning
  • Data-driven health monitoring
  • Portfolio management at scale
  • Cross-functional collaboration
  • Voice of the customer advocacy

Nice-to-have

  • Curiosity about AI tools
  • Empathy for vertical sector constraints
  • Bias for action in ambiguous environments

Key Requirements

  • 5 years of experience in Account Management or Customer Success
  • SaaS experience preferred
  • Consultative approach to translating technical features into business outcomes
  • Data-informed strategist using health metrics and usage trends
  • Process-oriented prioritization in high-volume environments
  • Strong communication skills across all channels and audiences
  • Collaborative team player
  • Demonstrates curiosity about AI tools

Work Rights

Not specified

Tailored Resume

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