Call Center Quality Assurance Specialist

Adroit Advanced Technologies, Inc.

Monitoring and evaluating staff performance
Training new agents on policies
Conducting agent monitoring activities
Beacon Mobility is dedicated to providing mobility-based solutions that empower people

Job Summary

  • Beacon Mobility is dedicated to providing mobility-based solutions that empower people.
  • The role involves monitoring staff quality and assisting in training.
  • The company values safe, compassionate, and inclusive environments.

Matching Summary

Beacon Mobility is dedicated to providing mobility-based solutions that empower people.

Skills & Requirements

Must-have

  • Monitoring and evaluating staff performance
  • Training new agents on policies
  • Conducting agent monitoring activities

Nice-to-have

  • Compassionate and inspired team culture
  • Proficient in operational policies
  • Ability to analyze data trends

Key Requirements

  • Experience in quality assurance
  • Strong analytical skills
  • Ability to provide live coaching

Work Rights

Not specified

Tailored Resume

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