Implementation Engineer | Thousandeyes

Cisco

Multiple Locations
Base: $114,100.00 to $153,300.00; bonus/equity: no...
Advanced troubleshooting skills
Expertise in security and networking
Experience with complex technical environments
This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues

Job Summary

  • This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues.
  • The position manages increasingly complex and integrated solutions, requiring deep, cross-product knowledge and systems-level thinking.
  • Cisco offers a collaborative team environment that encourages innovation and continuous improvement in technical support.

Matching Summary

This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues.

Salary

Base: $114,100.00 to $153,300.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision insurance

Skills & Requirements

Must-have

  • Advanced troubleshooting skills
  • Expertise in Security and Networking
  • Experience with complex technical environments

Nice-to-have

  • Mentoring and coaching skills
  • Proactive problem identification
  • Collaboration with engineering teams

Key Requirements

  • Bachelors + 7 years of experience
  • Expert level certification expected
  • Masters + 4 years of experience

Work Rights

Not specified

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