Not specified; not specified; comprehensive health...
Hybrid (50% onsite)
Enterprise level account management experience
Salesforce crm application proficiency
Strong stakeholder management skills
Diligent is seeking a Customer Success Manager in Guadalajara, Mexico, to oversee customer accounts, ensuring high satisfaction and retention through exceptional service and proactive management. The ideal candidate should have experience in enterprise-level account management, preferably in SaaS, and possess excellent communication skills to foster strong client relationships
Job Summary
The Customer Success Manager oversees a portfolio of accounts to ensure an amazing customer experience measured by NPS and net revenue retention.
Diligent is the AI leader in governance, risk, and compliance SaaS solutions helping over 1 million users manage risk effectively.
This role follows a hybrid work model requiring onsite presence at least 50% of the time if within commuting distance of an office hub.
Matching Summary
Match Score: 85
Diligent is seeking a Customer Success Manager in Guadalajara, Mexico, to oversee customer accounts, ensuring high satisfaction and retention through exceptional service and proactive management. The ideal candidate should have experience in enterprise-level account management, preferably in SaaS, and possess excellent communication skills to foster strong client relationships.
Salary
Not specified; Not specified; Comprehensive health benefits, flexible work environment, generous time off policy
Skills & Requirements
Must-have
Enterprise level account management experience
Salesforce CRM application proficiency
Strong stakeholder management skills
Proactive customer relationship building
Solution-centric technology mindset
Nice-to-have
Fluency in languages other than English
Experience with AI and large language models
High resilience and positive attitude
Natural curiosity about client business needs
Passion for fostering diversity and inclusion
Key Requirements
Some experience in enterprise level account management
Experience in sales CRM applications such as Salesforce