Sr Business Process Analyst - Support Knowledge And Ai

Casa Centroamerica

Hybrid (minimum 50% in-office quarterly)
Analyze knowledge usage and trends
Develop process documentation and sops
Integrate knowledge management system
Casa Centroamerica is seeking a Sr. Business Process Analyst to enhance the efficiency of their Knowledge Management and Global Support Operations & Enablement teams. The ideal candidate will bring extensive experience in business process analysis, knowledge management, and AI technologies to drive process improvements and optimize customer support

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Match Score: 85

Casa Centroamerica is seeking a Sr. Business Process Analyst to enhance the efficiency of their Knowledge Management and Global Support Operations & Enablement teams. The ideal candidate will bring extensive experience in business process analysis, knowledge management, and AI technologies to drive process improvements and optimize customer support.

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Develop process documentation and SOPs
  • Integrate knowledge management system
  • Experience with AI chatbot/automated systems
  • Process mapping and business analysis tools
  • Data analysis and visualization tools

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Agile self-starter

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools and KCS
  • 2+ years SQL and data visualization
  • Bachelor's degree or equivalent experience
  • KCS and Lean Six Sigma certification desirable

Work Rights

Not specified

Tailored Resume

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