Service Delivery Manager

Dematic Inc

Antwerpen, Belgium
Market conform salary; bonus plan e included; exte...
Not specified
Strong communication skills
Customer relationship management
Escalation management experience
Dematic Inc is seeking a Service Delivery Manager in Antwerpen, Belgium, who will be responsible for managing customer relationships and ensuring effective service delivery. The ideal candidate should have a strong technical background as well as commercial acumen, with experience in customer relationship management and escalation management

Job Summary

  • The role involves building sustainable partnerships with clients by converting supplier relationships into collaborative partnerships.
  • Candidates will lead cross-functional teams to resolve complex issues involving multiple internal and external stakeholders.
  • The company offers a market-conform salary, extensive extralegal benefits, a bonus plan, and opportunities for personal development.

Matching Summary

Match Score: 85

Dematic Inc is seeking a Service Delivery Manager in Antwerpen, Belgium, who will be responsible for managing customer relationships and ensuring effective service delivery. The ideal candidate should have a strong technical background as well as commercial acumen, with experience in customer relationship management and escalation management.

Salary

Market conform salary; Bonus plan E included; Extensive extralegal benefits package

Skills & Requirements

Must-have

  • Strong communication skills
  • Customer relationship management
  • Escalation management experience
  • Contract negotiation skills
  • Technical background preferred

Nice-to-have

  • Experience in intralogistics sector
  • Sales or farmer mindset
  • Change and modernization facilitation
  • Root cause analysis expertise
  • Open culture fit

Key Requirements

  • Experience in escalation management
  • Background in intralogistics or automation
  • Proven track record in contract negotiation

Work Rights

Not specified

Tailored Resume

Cover Letter