Cigna is seeking a Technical Support Senior Analyst to join their Production Support team in a hybrid work environment. The role focuses on supporting .NET and Java applications, requiring strong technical skills in production support and a commitment to customer satisfaction
Job Summary
The role involves supporting a portfolio of applications and services primarily using .NET and Java technologies within a global health services provider.
Candidates must be flexible to work rotational shifts and participate in an on-call schedule to ensure 24/7 production coverage.
The position requires driving change towards modernization and automation while maintaining high levels of customer satisfaction against SLAs.
Matching Summary
Match Score: 85
Cigna is seeking a Technical Support Senior Analyst to join their Production Support team in a hybrid work environment. The role focuses on supporting .NET and Java applications, requiring strong technical skills in production support and a commitment to customer satisfaction.
Skills & Requirements
Must-have
.NET technologies C# ASP.NET .NET Core
Java and SQL skills
Powershell and Scripting knowledge
Frontend troubleshooting JavaScript TypeScript
Rotational shift and on-call availability
API debugging Postman OAUTH JWT OKTA
Nice-to-have
Insurance or Financial services background
ServiceNow Dynatrace Splunk AWS CloudWatch
Strong analytical and problem-solving skills
Experience with Jira Confluence documentation
Continuous improvement mindset
Ability to work autonomously
Key Requirements
Seasoned experience in Technical Support Senior Analyst roles
Proven track record in day-to-day Production Support
Willingness to work rotating shifts and on-call rotas