The successful candidate will be responsible for handling finance related customer queries, managing escalations, and ensuring timely resolution of issues in line with service level agreements
Job Summary
The successful candidate will be responsible for handling finance related customer queries, managing escalations, and ensuring timely resolution of issues in line with service level agreements.
This role requires strong communication skills, a solid understanding of basic accounting principles, and the ability to work in a fast-paced environment.
The position is a fixed-term contract and fully in-house with no remote work.
Matching Summary
The successful candidate will be responsible for handling finance related customer queries, managing escalations, and ensuring timely resolution of issues in line with service level agreements.
Skills & Requirements
Must-have
Handling finance related customer queries
Strong communication skills
Basic accounting knowledge
Proficiency with MS Office
Managing escalations within SLAs
Use of accounting systems Pastel and Sage Pay
Nice-to-have
Customer-centric attitude
Ability to manage multiple priorities
Experience in telecommunications industry
Strong attention to detail
Excellent written and verbal communication
Key Requirements
National Senior Certificate (Matric)
Post-matric qualification in Customer Service and Finance
Minimum of 2 years experience in customer service and finance administration