Base: $30.00 - $31.25; bonus/equity: not specified...
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Supervise admission and registration
Customer service issue resolution
Staff training and evaluation
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Park Ridge Child Care Center Inc is seeking a Supervisor for the Access Associate position in Rochester, NY. The role entails overseeing admission and registration functions, ensuring compliance with regulations, and managing customer service issues to optimize patient flow and reimbursements.
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Job Summary
The Access Associate Supervisor will supervise the admission/registration functions and facilitate the obtainment of accurate registration information to ensure proper patient flow, appropriate bed utilization, and optimal reimbursement.
Oversees the resolution of all customer service issues generated by patients, families, payers, and internal departments, ensuring staff members develop and maintain a thorough knowledge of the registration process and billing system.
Analyzes team member workload and patient volumes to adjust staffing to meet the department's needs and goals, and oversees and supports all front end co-pay collection processes and safe cash handling procedures.
Matching Summary
Match Score: 75
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Park Ridge Child Care Center Inc is seeking a Supervisor for the Access Associate position in Rochester, NY. The role entails overseeing admission and registration functions, ensuring compliance with regulations, and managing customer service issues to optimize patient flow and reimbursements.
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Salary
Base: $30.00 - $31.25; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
supervise admission and registration
customer service issue resolution
staff training and evaluation
patient financial assistance communication
compliance with standards and policies
cash handling procedures
Nice-to-have
leadership for a 24/7 organization
contribute to budget process
recommend HR actions
Key Requirements
Associate’s degree or equivalent preferred
Two years related work experience
Two years of prior supervisory experience preferred
Knowledge of medical terminology
Excellent customer service and communication skills