Senior Associate - Customer Transformation

PwC Canada

Base: $84,700 - $134,700; bonus/equity: variable i...
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Customer experience strategy
Customer journey mapping
Data analysis and insight generation
** PwC Canada is seeking a Senior Associate in Customer Transformation to enhance customer and employee experiences through consulting services. The role involves utilizing human-centered design principles to analyze needs, develop strategies, and deliver insights for client organizations. **

Job Summary

  • This role supports teams in designing and delivering customer-centric strategies that drive growth, loyalty, and efficiency.
  • The position involves conducting customer research, analyzing data such as VoC and NPS, and creating intuitive user experiences.
  • Eligible employees may participate in variable incentive pay programs designed to reward individual and firm-wide achievements.

Matching Summary

Match Score: 75

** PwC Canada is seeking a Senior Associate in Customer Transformation to enhance customer and employee experiences through consulting services. The role involves utilizing human-centered design principles to analyze needs, develop strategies, and deliver insights for client organizations. **

Salary

Base: $84,700 - $134,700; Bonus/Equity: Variable incentive pay available; Benefits: Competitive compensation package and inclusive benefits

Skills & Requirements

Must-have

  • Customer experience strategy
  • Customer journey mapping
  • Data analysis and insight generation
  • Stakeholder management at manager level
  • Structured deliverable development

Nice-to-have

  • Design thinking and human-centered design
  • Digital customer platform familiarity
  • Behavioral insights exposure
  • Strong storytelling skills
  • Emerging leadership capabilities

Key Requirements

  • Experience in CX or service design
  • Exposure to strategy or transformation projects
  • Familiarity with digital platforms like CRM or Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter