Base: $50,000-75,000; bonus/equity: not specified;...
Not specified (assumed hybrid based on company operations across multiple locations).
3-5+ years of customer service leadership
Manage team hiring and performance
Resolve customer escalations
Lithia & Driveway is seeking a Customer Satisfaction Supervisor to lead a team in delivering exceptional post-purchase customer experiences. This role involves managing customer satisfaction agents, improving processes, and ensuring high performance in customer service
Job Summary
The role involves building, leading, and inspiring teams to deliver an unparalleled customer experience in the post-purchasing process.
Candidates will take ownership of customer requests and escalations, tenaciously following problems through to resolution while managing staff workload.
The company offers competitive pay ranging from $50,000 to $75,000 along with medical, dental, vision, and 401(k) benefits.
Matching Summary
Match Score: 85
Lithia & Driveway is seeking a Customer Satisfaction Supervisor to lead a team in delivering exceptional post-purchase customer experiences. This role involves managing customer satisfaction agents, improving processes, and ensuring high performance in customer service.