Customer Care

SHORE Solutions Inc

Pasig City, Philippines
On-site
Ritchie bros. auction platforms
Salesforce and ip admin systems
Veritread logistics tool
SHORE Solutions Inc is seeking a Customer Care professional to manage high-volume, customer-facing tasks within their auction operations. The role requires familiarity with specific auction platforms, adherence to service level agreements, and effective communication with stakeholders

Job Summary

  • The Outsource role is responsible for executing high-volume, repeatable, customer-facing and system-driven tasks within auction operations.
  • This role requires a working knowledge of Ritchie Bros. auction platforms, systems (Salesforce, IP Admin), and logistics tools (VeriTread), along with disciplined adherence to SOPs and service level agreements (SLAs).
  • The work supports event operations by ensuring smooth buyer pickup coordination, timely system updates, and effective communication with internal and external stakeholders.

Matching Summary

Match Score: 75

SHORE Solutions Inc is seeking a Customer Care professional to manage high-volume, customer-facing tasks within their auction operations. The role requires familiarity with specific auction platforms, adherence to service level agreements, and effective communication with stakeholders.

Skills & Requirements

Must-have

  • Ritchie Bros. auction platforms
  • Salesforce and IP Admin systems
  • VeriTread logistics tool
  • Adherence to SOPs and SLAs
  • Buyer pickup coordination
  • System updates and communication

Nice-to-have

  • Award-winning global outsourcer
  • Innovation and teamwork environment
  • Support exciting missions

Key Requirements

  • Working knowledge of auction platforms
  • Experience with Salesforce, IP Admin, VeriTread
  • Adherence to SOPs and SLAs

Work Rights

Not specified

Tailored Resume

Cover Letter