Senior Officer, Field Support

Samsung

Onsite
5 years customer service experience
Thai and english communication skills
Service center audit and quality control
Samsung is seeking a Senior Officer for Field Support to enhance operational efficiency in customer service after-sales, focusing on service network optimization and customer experience improvements. The ideal candidate will have extensive experience in customer service, strong communication skills, and the ability to work in a multi-cultural environment

Job Summary

  • This position drives operational improvement in CE after-sales service by managing initiatives that support the sales organization.
  • The role focuses on optimizing the service network, managing KPIs, and handling Voice of Customer (VOC) to enhance business performance.
  • Candidates must possess at least 5 years of experience in Customer Service or After-Sales Service fields with strong bilingual communication skills.

Matching Summary

Match Score: 85

Samsung is seeking a Senior Officer for Field Support to enhance operational efficiency in customer service after-sales, focusing on service network optimization and customer experience improvements. The ideal candidate will have extensive experience in customer service, strong communication skills, and the ability to work in a multi-cultural environment.

Skills & Requirements

Must-have

  • 5 years Customer Service experience
  • Thai and English communication skills
  • Service center audit and quality control
  • Premium service operational performance
  • VOC collection and analysis

Nice-to-have

  • Multi-cultural environment adaptability
  • Proactive change assimilation
  • Diplomatic and empathetic communication
  • Cross-functional collaboration skills
  • Independent on-site work capability

Key Requirements

  • Bachelor's degree or higher
  • At least 5 years working experience
  • Fluency in Thai and English

Work Rights

Not specified

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