Member Experience Manager

EōS Fitness

Layton, UT, US
Hourly: $15 - $17 usd; benefits: group health, den...
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring facility cleanliness.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Hourly: $15 - $17 USD; Benefits: Group Health, dental, vision, 401(k) matching; Perks: Free membership, daily pay

Skills & Requirements

Must-have

  • Proven customer service experience
  • Front-line leadership skills
  • Billing issue resolution
  • Member retention strategies
  • Team training and development

Nice-to-have

  • Fitness industry knowledge
  • Hospitality background
  • Social media platform proficiency
  • Empathy and solution-oriented mindset
  • Fast-paced environment adaptability

Key Requirements

  • CPR certification within 30 days
  • Pass background check
  • Complete EōS Ethos training
  • Ability to lift over 40 lbs
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter