Senior Customer Support Rep

Jobs Ups

Not specified (potentially hybrid or fully remote based on company culture)
Proactive and reactive correspondence
Resolve customer problems and complaints
Researching root cause
The Senior Customer Support Representative position at Jobs Ups focuses on maintaining positive customer relationships through proactive communication and resolving issues. The role requires collaboration with various teams to identify root causes of problems and implement corrective actions

Job Summary

  • This position maintains an ongoing, positive relationship with customers through regular proactive and reactive correspondence.
  • He/She resolves customer problems and complaints – many of which require researching the root cause and working with groups to develop corrective action plans where trends exist.
  • We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.

Matching Summary

Match Score: 85

The Senior Customer Support Representative position at Jobs Ups focuses on maintaining positive customer relationships through proactive communication and resolving issues. The role requires collaboration with various teams to identify root causes of problems and implement corrective actions.

Skills & Requirements

Must-have

  • proactive and reactive correspondence
  • resolve customer problems and complaints
  • researching root cause
  • develop corrective action plans

Nice-to-have

  • innovative possibilities
  • rewarding culture
  • talented teams
  • lead yourself or teams

Key Requirements

  • Permanent employee type

Work Rights

Not specified

Tailored Resume

Cover Letter