Collections Agent

Encorepbc

Negotiate payment arrangements
Assess consumer ability to pay
Maintain accurate account documentation
The Account Manager is responsible for negotiating secure payment arrangements from consumers to satisfy their account obligation by recommending payment solutions through review and assessment of the consumers ability to pay in consideration of their outstanding obligation

Job Summary

  • The Account Manager is responsible for negotiating secure payment arrangements from consumers to satisfy their account obligation by recommending payment solutions through review and assessment of the consumers ability to pay in consideration of their outstanding obligation.
  • We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
  • Encore Capital Group is a publicly traded international specialty finance company operating in various countries around the globe, helping consumers to restore their financial health as we further our Mission of creating pathways to economic freedom.

Matching Summary

The Account Manager is responsible for negotiating secure payment arrangements from consumers to satisfy their account obligation by recommending payment solutions through review and assessment of the consumers ability to pay in consideration of their outstanding obligation.

Skills & Requirements

Must-have

  • Negotiate payment arrangements
  • Assess consumer ability to pay
  • Maintain accurate account documentation
  • Communicate with consumers regularly
  • Utilize company technology for interactions

Nice-to-have

  • Develop dynamic communication skills
  • Enhance negotiation skills
  • Support career aspirations
  • Employee-first approach to benefits
  • Passion for helping others

Key Requirements

  • High School Diploma, GED, or equivalent work experience
  • 1 - 2 years customer service and/or sales experience
  • Basic PC skills
  • Ability to apply basic mathematical applications
  • English (advanced) language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter