Business Systems Analyst

Figma Inc

San Francisco, California, United States
Base: $105,000 - $245,000 usd; bonus/equity: equit...
On-site
3+ years as a zendesk administrator
Deep hands-on expertise with zendesk workflows
Experience operating in scaled support environments
Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all

Job Summary

  • Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all.
  • The Business Systems Analyst will own and evolve the systems that power the support organization, ensuring stability and adaptability.
  • Figma offers equity, competitive benefits including health and dental, generous PTO, and a learning & development stipend.

Matching Summary

Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all.

Salary

Base: $105,000 - $245,000 USD; Bonus/Equity: Equity offered; Benefits: Health, dental, vision, retirement, parental leave, PTO, stipends

Skills & Requirements

Must-have

  • 3+ years as a Zendesk Administrator
  • Deep hands-on expertise with Zendesk workflows
  • Experience operating in scaled support environments
  • Strong systems thinking across interconnected tools
  • Proven ability to lead technical system changes

Nice-to-have

  • Zendesk Administrator or App Developer certification
  • Experience with AI-powered support tools like Copilot
  • Expertise in scalable routing solutions
  • Strong technical experience with APIs and webhooks
  • Experience using analytics tools or SQL

Key Requirements

  • 3+ years experience as Zendesk Administrator or Business Systems Analyst
  • Deep expertise in Zendesk queue architecture and channel configuration
  • Experience collaborating with Engineering, IT, Security, and Analytics teams

Work Rights

Not specified

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