Workforce Management Operations Group Manager, Senior Vice President

Citi Handlowy

Jacksonville, Florida, United States
Base: $119,680.00 - $179,520.00; bonus/equity: dis...
Capacity planning
Workforce management software
Ai/ml model development
The GWFO mission is to partner with Citi businesses globally to improve the customer experience, increase revenue, achieve service objectives, and maximize efficiency

Job Summary

  • The GWFO mission is to partner with Citi businesses globally to improve the customer experience, increase revenue, achieve service objectives, and maximize efficiency.
  • Responsibilities include leading a team to deliver accurate headcount forecasting, providing strategic oversight for capacity planning, and driving the development of advanced analytics and AI/ML models.
  • Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Matching Summary

The GWFO mission is to partner with Citi businesses globally to improve the customer experience, increase revenue, achieve service objectives, and maximize efficiency.

Salary

Base: $119,680.00 - $179,520.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off

Skills & Requirements

Must-have

  • capacity planning
  • workforce management software
  • AI/ML model development
  • data analysis and reporting
  • stakeholder engagement

Nice-to-have

  • people leadership
  • strategic oversight
  • innovative thinking
  • collaboration
  • clear communication

Key Requirements

  • 10+ years of experience
  • Leadership or managerial capacity
  • Banking industry experience desirable
  • BS degree required
  • Master's degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter