Customer Banking Specialist Relief - Dandenong Plaza
onesearch.direct
Dandenong, Victoria, Australia
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, account maintenance, credit applications, and financial health checks to identify their needs.
The role requires championing processes, procedures, and driving a risk-adverse culture while positively impacting customers’ lives.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Work in busy retail banking environment
Support customers with credit product applications
Problem solving and effective solutions
Drive risk-adverse culture
Nice-to-have
Genuine interest in financial wellbeing
Ability to ask the right questions
Provide holistic banking solutions
Support for Aboriginal & Torres Strait Islander people encouraged
Key Requirements
Proven customer service experience in financial services, retail or hospitality
Availability to cover Monday 9.30am-4pm roster
Ability to work in a commercial retail environment