Associate - End User Support

Santander

United States of America
Base: $115,000.00 usd - $150,000.00 usd; bonus/equ...
Troubleshooting hardware and software
User support and service delivery
It helpdesk ticketing software
The Associate, End User Support is the first line of help when customers encounter problems or defects with products and programs

Job Summary

  • The Associate, End User Support is the first line of help when customers encounter problems or defects with products and programs.
  • This role supports the delivery, maintenance, and adoption of end-user technology solutions, while developing expertise in troubleshooting, user support, and service delivery.
  • You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver.

Matching Summary

The Associate, End User Support is the first line of help when customers encounter problems or defects with products and programs.

Salary

Base: $115,000.00 USD - $150,000.00 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Troubleshooting hardware and software
  • User support and service delivery
  • IT helpdesk ticketing software
  • Windows OS support and troubleshooting
  • Customer service focus

Nice-to-have

  • Methodical and disciplined approach
  • Calm in high-pressure environment
  • Ability to work with others
  • Genuine desire to assist

Key Requirements

  • Bachelor's Degree or equivalent work experience
  • 5+ Years Experience with client (PC) technologies
  • CompTIA A+ or similar certification preferred
  • Trading floor support experience is a plus
  • Exposure to SCCM administration is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter