Responsable Exploitation Adjoint Telesurveillance H/f

CHUBB FIRE & SECURITY

Lescar, France
Team management and performance monitoring
Customer complaint and incident resolution
Service quality and procedure adherence
As the Deputy Operations Manager, you will form a key partnership with the Operations Manager to ensure 24/7 service continuity and compliance with ISO and APSAD standards

Job Summary

  • As the Deputy Operations Manager, you will form a key partnership with the Operations Manager to ensure 24/7 service continuity and compliance with ISO and APSAD standards.
  • Your responsibilities include team management, client relations, operational oversight, and administrative tasks such as audit preparation and provider management.
  • Chubb Fire & Security offers comprehensive training, career development opportunities, and fosters a unique work culture where employees are highly valued.

Matching Summary

As the Deputy Operations Manager, you will form a key partnership with the Operations Manager to ensure 24/7 service continuity and compliance with ISO and APSAD standards.

Skills & Requirements

Must-have

  • Team management and performance monitoring
  • Customer complaint and incident resolution
  • Service quality and procedure adherence
  • ISO and APSAD certification compliance
  • Operational center management
  • Shift supervision and on-call duty

Nice-to-have

  • Strong interpersonal skills
  • Client-oriented approach
  • Analytical problem-solving
  • Continuous improvement mindset
  • Ethical and compliant work culture

Key Requirements

  • Valid Telesurveillance Agent professional card
  • Management training or experience
  • Proficiency in Word, Excel, Outlook

Work Rights

Not specified

Tailored Resume

Cover Letter