Connect And Assure Specialist

318

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Technical knowledge of fttn/b fttc fttp hfc
Tier 2 troubleshooting capability
Business customer operational support experience
** The Connect and Assure Specialist position at nbn offers an opportunity to contribute to Australia's digital future by managing business customer orders and incidents. The role requires strong telecommunications knowledge, case management experience, and effective communication skills. **

Job Summary

  • The role involves managing end-to-end ownership of business customer orders and incidents to drive efficient outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
  • The position offers flexible working arrangements, equal employment opportunities, and a commitment to an inclusive workplace culture.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist position at nbn offers an opportunity to contribute to Australia's digital future by managing business customer orders and incidents. The role requires strong telecommunications knowledge, case management experience, and effective communication skills. **

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B FTTC FTTP HFC
  • Tier 2 troubleshooting capability
  • Business customer operational support experience
  • Case or account management in connections
  • Stakeholder communication and engagement skills

Nice-to-have

  • Strong organizational and decision-making skills
  • Customer empathy and service orientation
  • Experience with continuous process improvement
  • Ability to work within shift rotations

Key Requirements

  • Full working rights in Australia required
  • Permanent full-time position with rostered shifts
  • Shift rotation availability between 7:00 AM and 7:00 PM

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter