Customer Service Consultant

Chubb

Salisbury, Australia
Onsite
2 years call center experience
Strong computer and data entry skills
Excellent verbal communication and listening skills
Chubb is seeking a Customer Service Consultant to join their VitalCALL team, focusing on delivering empathetic support to customers using personal emergency response systems. The role requires at least two years of call center experience, strong communication skills, and a passion for customer care, with a commitment to making a difference in people's lives

Job Summary

  • This role focuses on welcoming new customers, following up on emergency calls to ensure safety, and managing the return of VitalCALL units.
  • You will act as a positive first point of contact, building confidence and trust while delivering caring, professional service built on empathy.
  • The position offers comprehensive training, ongoing development, free onsite parking, and access to a company discount portal across thousands of retailers.

Matching Summary

Match Score: 85

Chubb is seeking a Customer Service Consultant to join their VitalCALL team, focusing on delivering empathetic support to customers using personal emergency response systems. The role requires at least two years of call center experience, strong communication skills, and a passion for customer care, with a commitment to making a difference in people's lives.

Skills & Requirements

Must-have

  • 2 years call center experience
  • Strong computer and data entry skills
  • Excellent verbal communication and listening skills

Nice-to-have

  • Experience dealing with elderly and vulnerable
  • Ability to establish rapport quickly
  • Empathy and patience in emergency situations

Key Requirements

  • At least 2 years of strong call center experience
  • Strong computer and data entry skills
  • Excellent active listening skills

Work Rights

Not specified

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