Customer Service Representative

National General Holdings Corp

Tijuana, Mexico
Base: $24,000 mxn monthly before taxes; bonus/equi...
On-site
Bilingual english/spanish
Customer-focused troubleshooting
Handle policy questions and issues
Integon, a division of National General Holdings Corp, seeks a bilingual Customer Service Representative in Tijuana, Mexico, to support its insurance operations. The role emphasizes customer care, problem-solving, and building relationships with policyholders and agents

Job Summary

  • As a member of our team, you will be the friendly voice that our clients rely on for support and guidance, ensuring that our customers feel valued and understood.
  • The Customer Service Representative handles questions and issues from both customers and agents, working to keep and build good relationships between policyholders and the insurance company.
  • We offer fully paid training, nine days of Paid Time Off (PTO) in addition to regular vacations, fully reported wages to IMSS and Infonavit, and weekly food vouchers.

Matching Summary

Match Score: 85

Integon, a division of National General Holdings Corp, seeks a bilingual Customer Service Representative in Tijuana, Mexico, to support its insurance operations. The role emphasizes customer care, problem-solving, and building relationships with policyholders and agents.

Salary

Base: $24,000 MXN monthly before taxes; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual English/Spanish
  • Customer-focused troubleshooting
  • Handle policy questions and issues
  • Process policy changes
  • Answer billing questions
  • Take payments

Nice-to-have

  • Teamwork and reliability
  • Suggest process improvements
  • Empathize with customers

Key Requirements

  • High School Diploma/ GED
  • Call Center experience (Preferred)
  • Insurance industry knowledge (Preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter