Competitive base salary; compyny vehicle, mobile p...
Hybrid (on-site with up to 2 days wfh)
Previous experience in customer retention role
Proven track record of increasing retention
Ability to lead a team through coaching
Rentokil Initial Australia is seeking a Customer Retention Manager in Hamilton, New Zealand, to enhance customer relationships and retain existing accounts. The role involves resolving customer issues, identifying retention opportunities, and collaborating with internal teams while offering a competitive salary and development programs
Job Summary
The role focuses on protecting the existing customer portfolio by identifying and resolving issues detrimental to the relationship.
Candidates will act as the lead point of contact for internal and external customer concerns while negotiating contracts to maximize profit.
The position offers a competitive base salary, a company vehicle, mobile phone, tablet, and access to extensive learning programs.
Matching Summary
Match Score: 85
Rentokil Initial Australia is seeking a Customer Retention Manager in Hamilton, New Zealand, to enhance customer relationships and retain existing accounts. The role involves resolving customer issues, identifying retention opportunities, and collaborating with internal teams while offering a competitive salary and development programs.
Salary
Competitive Base Salary; Company Vehicle, Mobile Phone & Tablet provided; Career Development programs available
Skills & Requirements
Must-have
Previous experience in customer retention role
Proven track record of increasing retention
Ability to lead a team through coaching
Strategic thinking with commercial acumen
Experience developing collaborative relationships
Nice-to-have
Technical expertise in service industry
Motivated self-starter attitude
Strong planning and time management skills
Operational minded approach to problem solving
Key Requirements
Previous experience in a customer retention role
Proven track record of increasing retention
Experience leading a team via communication and coaching