Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
5+ years customer facing services experience
1+ years workday hcm payroll financials project management
Business level japanese communication skills
This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive stakeholders

Job Summary

  • This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive stakeholders.
  • The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, and Product Management to ensure enterprise-level service delivery.
  • Workday offers a culture of integrity and empathy where employees are trusted to take risks and develop their skills in an AI-driven environment.

Matching Summary

This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive stakeholders.

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ years Workday HCM Payroll Financials project management
  • Business level Japanese communication skills
  • Executive level stakeholder relationship management
  • Issue resolution and escalation management

Nice-to-have

  • Financials functional domain expertise
  • State & Local Government customer base experience
  • Adaptive Planning implementation experience
  • High-level presentation and webinar hosting skills
  • Cross-functional collaboration across Sales and Product

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be able to work from Tokyo or Osaka office 50% of the time

Work Rights

Not specified

Tailored Resume

Cover Letter